Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

TOP

IZJAVA O ZASEBNOSTI

Naše spletno mesto uporablja piškotke. To so majhni podatkovni drobci, ki jih spletni strežnik ob obisku ponudi vašemu brskalniku. Ta jih običajno shrani na vaš računalnik oziroma mobilno napravo, ob poznejših obiskih pa se shranjeni piškotek iz brskalnika ponovno pošlje strežniku. Piškotki se uporabljajo za shranjevanje nastavitev, vodenje seje posameznega uporabnika, razlikovanje med uporabniki in za njihovo sledenje na spletišču (lahko tudi med večimi spletišči). Nadzor nad nalaganjem piškotkov, pregled njihovih lastnostni in njihovo brisanje so možni v nastavitvah vašega spletnega brskalnika ali z uporabo dodatnih vtičnikov v njem.

Piškotke razlikujemo glede na naslednje značilnosti:

1. začasni (in sejni) ali trajni piškotki,
2. lastni piškotki ali piškotki tretjih oseb.

Sejni piškotek je piškotek, ki se samodejno izbriše, ko brskalnik zaprete, medtem ko trajni piškotek ostane shranjen v brskalniku, dokler ne mine določeno obdobje (kar je lahko nekaj minut, dni ali več let).

Lastne piškotke postavi spletno mesto, ki ste ga obiskali, piškotke tretjih oseb pa postavi zunanja partnerska spletna storitev, ki je v spletno mesto vključena zaradi želene funkcionalnosti.

Katere piškotke uporabljamo na naši spletni strani?

Na spletnem mestu uporabljamo piškotke analitične storitve Google Analytics, ki so tako trajni in začasni (sejni piškotki), in pištotke vtičnika WordPress Statistics. Storitev uporabljamo za namen analiziranja prometa (štetje obiskovalcev, identifikacija brskalnikov in preživet čas uporabnika na strani, težave pri navigaciji itd.). Omogočajo nam, da ocenjujemo doseg in zanimivost naših prispevkov in odziv na občasne medijske akcije, ki jih izvajamo. Vse podatke uporabljamo interno in zgolj v namen izboljševanja našega spletnega mesta.

Kaj pa piškotki, ki so vezani na vtičnike družbenih omrežij?

Piškotki, ki so vezani na vtičnike družbenih omrežij nam omogočajo, da v vsebino svojega spletnega mesta integriramo njihove produkte – tako lahko obiskovalci delite vsebine s svojimi prijatelji oziroma drugimi povezanimi osebami (različni gumbi, kot so všeč mi je, deli vsebino, priporoči …). Vtičniki uporabljajo piškotke, da lahko družbena omrežja identificirajo svoje člane, ko ti pridejo na spletno mesto z vtičnikom. Če ob obisku našega spletnega mesta niste prijavljeni v posamezno družbeno omrežje (ali niste njegov član), pa je potrebno soglasje za nalaganje piškotkov s strani vtičnikov.

Druge povezave

Na spletnem mestu lahko najdete povezave do drugih spletišč, ki niso pod našim upravljanjem. Za spoštovanje zasebnosti oziroma za vsebino teh spletišč ne odgovarjamo, obiskovalcem preprosto le nudimo povezave, prek katerih lahko pridejo do uporabnih informacij s področja informacijske varnosti.