Terms of Business
The user or buyer of the website and the online store Japiano regulate their mutual rights and obligations regarding electronic purchases with the general terms and conditions of the online store Japiano, which are composed in accordance with the Consumer Protection Act (ZVPot), recommendations of the GZS, and international codes for e-business. The general terms are regularly updated.
In their latest and valid version, they are accessible to everyone in their entirety. Deviations from the general terms are only possible in the case of a special written agreement between the online store Japiano and the user or buyer. All communication conducted between the user or buyer and Japiano d.o.o. in electronic form is considered to be executed in written form and has the validity of a contract. By confirming the order, the user is informed of the general terms of business, personal data protection, and legal notice. The online store is managed by Japiano d.o.o., Cesta Ljubljanske brigade 25, 1000 Ljubljana.
The company is registered in AJPES, Murska Sobota branch under registration number, the company's registration number is 8159416. The company is a VAT payer, VAT ID is SI92834736, the director of the company is Diana Alfirev. The company is a member of the Chamber of Commerce and Industry of Slovenia.
COMPANY INFORMATION
Japiano, musical instruments store, d.o.o.
Cesta Ljubljanske brigade 25
1000 Ljubljana
Registration number: 8159416
VAT ID: SI92834736
Bank account: SI56 0400 0027 6137 250, SI56 2900 0005 2606 643
PURCHASE PROCESS
- Select the product or products you wish to purchase. Click the Add to Cart button.
- The quantity and total amount of the ordered products will be displayed in the top right corner. If you want to remove or reduce the ordered quantity of a specific product, you can do this in the cart.
- When you finish shopping, click on the Cart or Checkout button in the top right corner.
- The Cart will be displayed, where you can find the selected products and their quantities. You can enter a Discount Coupon in the bottom left. In the bottom right, select Proceed to Checkout.
- In the next step, enter your contact details or log in if you are a regular customer of the online store. Click Next.
- Delivery – you can choose delivery to a different address or continue to checkout by clicking Next.
- Order summary: check the accuracy of the ordered items and delivery or personal pickup. The exact delivery amount will be displayed here. Then select the payment method.
- You place the order by clicking the Buy Now button.
- Order placed.
Online orders can also be placed via the phone number 031 200 300, which is chargeable. The customer can cancel the sent order within one hour after placing it. After the specified time has elapsed, order cancellation is not possible. All costs incurred after the cancellation period are borne by the purchaser of the goods. The customer always has access to information about the status and content of the order on the provider's website.
The purchase agreement for the ordered products between the buyer and the provider is irrevocably concluded at this stage. By clicking the button “Complete purchase with payment obligation,” you confirm that you are familiar with the entire text of the sales and payment conditions stated here and that you have been explicitly informed of these conditions at the time of purchase. The sales contract (order) binds the online store and the buyer. In the event that the buyer withdraws from the order/contract, they bear all direct costs incurred by shipping according to the Consumer Protection Act (paragraph 6, Article 43c). If the buyer orders products from the online store and then refuses or does not accept the shipment, they bear the shipping costs in both directions. The shipping price is determined by the delivery service. The order is considered a sales contract and is stored in electronic form on the provider's server and sent to the buyer via email and made available to the buyer upon written request.
The online store Japiano reserves the right to refuse an order. In this case, the customer will be notified of the order rejection via email to the address from which the order was sent.
USER TYPES
Only registered members and guests who make a quick purchase without needing to register beforehand have the right to purchase in the online store.
Upon registration in the online store, the visitor receives a username that is the same as their email address and a password. If the user wishes to change their email address or password at any time, they can do so in their user profile.
Access to the stored contract is possible through the online store, where all contracts between the buyer and seller are always available for viewing. The buyer also receives confirmation of the order via email.
AVAILABILITY OF INFORMATION
The provider commits to always providing the customer with the following information:
a) the identity of the company (name and registered office, registration number),
b) contact details that allow the user to communicate quickly and effectively (email, phone),
c) essential characteristics of the goods or services (including after-sales services and warranties),
d) availability of products (each product or service offered on the website should be available within a reasonable time),
e) conditions for delivery of the product or execution of the service (method, place, and time of delivery),
f) all prices must be clearly and unambiguously stated,
g) method of payment and delivery,
h) time validity of the offer,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; additionally, whether and how much it costs the customer to return the product,
j) explanation of the complaint procedure, including all details about the contact person or customer service.
PAYMENT METHODS
The provider offers the following payment methods:
– Bank transfer
– Payment with credit cards MASTERCARD, VISA, MAESTRO, DINERS CLUB, KARANTA.
Packaging costs are not charged additionally. The shipping cost is automatically displayed in the shopping cart based on the weight of each item. The shipping cost displayed in the cart is final; no additional costs are charged.
DELIVERY
In-store pickup is possible at no additional charge.
Delivery within Slovenia is carried out by the postal service Pošta Slovenije or the company Japiano, or in exceptional cases, another delivery service.
The delivery time is from 3 to 14 working days for items in stock, unless otherwise stated in the order.
The delivery cost is calculated according to the price list (prices include VAT) and depends on the weight of the ordered goods, so it cannot be calculated in advance. The shipping amount will be displayed to the customer before placing the order in the cart. You can find the weight of each product in the online store, under the product you are viewing, by clicking the Additional Information button.
Delivery price list for deliveries within Slovenia:
For each additional kilogram, the above price list applies.
PRICES
All prices include VAT. Prices are valid at the time of order placement and do not have a predetermined validity. Prices apply in case of payment with the above-mentioned payment method, under the above-mentioned conditions. The sales contract between the provider and the customer is concluded at the moment the provider confirms the order (the customer receives an email about the status Order Confirmed). From that moment, all prices and other conditions are fixed and apply to both the provider and the customer.
ISSUANCE OF INVOICE
The seller will send the customer an invoice in PDF format to the customer's email address after the delivery and payment of the ordered items. The invoice will detail the price and all costs related to the purchase. The customer is obliged to check the accuracy of the data before placing the order.
WITHDRAWAL FROM ORDERED GOODS
In accordance with the Consumer Protection Act (ZVPot), the customer has the right to return purchased goods without stating a reason. The customer must notify the provider in writing of the intended return no later than 14 days after receiving the goods and return the goods within the following 14 days.
The return address for goods to the seller is Japiano d.o.o., Cesta Ljubljanske brigade 25, 1000 Ljubljana. We recommend using a delivery service that allows tracking of the shipment and properly preparing the goods for transport (you can use the original packaging or other suitable safe packaging). Any return shipping costs are borne by the customer. We do not accept cash on delivery shipments.
The seller will refund the payments received from the consumer using the same payment method used by the consumer, unless the consumer explicitly requested the use of a different payment method and the seller does not incur any costs as a result. We also allow product exchanges in the online store.
You can start the return process by filling out the form to exercise the right of withdrawal from the contract.
Complaints
Images published in the Japiano online store are for informational and symbolic purposes.
When exercising a complaint, the goods must be delivered together with the proof of purchase. In cases where it is determined that the customer has handled the product improperly, economically, or carelessly, and in cases where the complaint is due to force majeure or mechanical damage caused by the customer, the complaint is not valid.
The complaint is also not valid if the customer does not present proof of purchase for the purchased goods.
Return of damaged shipment, damage during transport
The customer is obliged to check the contents of the shipment upon receipt. If the package is physically damaged, missing contents, or shows signs of opening, the customer must initiate a complaint process with the deliverer (Pošta Slovenije). This is done by returning the package in the same condition as received (without adding or removing anything) and filling out a complaint record. Together with Pošta Slovenije, we will ensure that the complaint is resolved as quickly as possible.
Disclaimer of liability
The provider strives to ensure the accuracy and correctness of the data published on its pages to the best of its ability. However, product features, delivery times, or prices may change so quickly that the provider is unable to correct the data on the website. In such cases, the provider will inform the customer of the changes and allow them to withdraw from the order or exchange the ordered product.
Possibility of out-of-court resolution of consumer disputes
In accordance with legal regulations, we do not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may initiate under the Out-of-Court Consumer Dispute Resolution Act. Japiano d.o.o., which as a provider of goods and services enables online shopping in Slovenia, publishes an electronic link to the online platform for resolving consumer disputes (SRPS) on its website. The platform is available to consumers at the link HERE.
The stated regulation is based on the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and Council on online resolution of consumer disputes, and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
Protection of personal data
The provider is committed to the permanent protection of all personal data of the user. The provider will use personal data solely for the purpose of fulfilling the order (sending informational materials, offers, invoices) and other necessary communication. The user's data will not be handed over to unauthorized persons under any circumstances.
Communication
The provider will contact the user through remote communication means only if the user does not explicitly oppose it. Advertising emails and/or SMS messages will contain the following components:
– they will be clearly and unambiguously marked as advertising messages,
– the sender will be clearly identifiable,
– various actions, promotions, and other marketing techniques will be marked as such.
The conditions for participation in them will also be clearly defined:
– the method of unsubscribing from receiving advertising messages will be clearly presented,
– the provider will explicitly respect the user's wish not to receive advertising messages.
Legal notice
The Japiano online store and all data on it, images of products, graphic and video elements on the website are protected by copyright law and may not be reproduced or used without prior written permission. The brand Japiano or japanpianocenter.com and the logo are owned by Japiano d.o.o..
Complaints and disputes
The provider respects the applicable consumer protection legislation. The provider strives to fulfill its duty to establish an effective complaint handling system and designate a person with whom the customer can contact by phone or email in case of problems. Complaints can be submitted via the email address info@japanpianocenter.com. The complaint handling process is confidential. The provider will confirm receipt of the complaint within five working days, inform the customer how long it will take to handle it, and keep them updated on the progress of the process. The provider is aware that a key feature of a consumer dispute, at least regarding judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating a dispute before the court. Therefore, the provider strives to resolve any disputes amicably to the best of its ability.
Ensuring the quality of goods and satisfied customers is our main priority.
Quality and warranty
We carefully select all our products and also nurture and maintain them. All products are thoroughly inspected before shipping.
All shipments are properly packaged to prevent damage. However, if damage does occur, we will immediately replace the products or refund the purchase price and shipping costs based on your photograph.
Material defect
You can claim a material defect if you believe that the purchased product did not have the properties necessary for its normal use at the time of purchase and in other cases defined as material defects by the Consumer Protection Act, by notifying us no later than two months from the discovery of the material defect and at your discretion requesting: rectification of the defect, a refund of the paid amount in proportion to the defect, replacement of the goods, or a refund of the paid amount.
Please deliver the product to us for inspection with a detailed description of the defect. In cases where the reported defect is undisputed, we will respond to the request no later than 8 days after receiving the product. If there is a dispute regarding the defect, you can also expect a written response from us within 8 days at the latest.
Consumer rights expire two years from the day the consumer notifies the seller of the material defect.
Japiano d.o.o.
Ljubljana, 1.9.2021
